FAQ

Here's some answers to our most common questions.

Q. Do you send to <place where i live> ?

A.  Yes we can send anywhere in New Zealand, including Hostels and Backpackers, temporary accomodation, your work, office, farms etc.

Q. We are staying on a farm in rural location, can you send?

A. Yes, We use NZ Courier Post, they have a rural delivery service.

Q. How much does it cost to send to <my location>

A. Please see this page: http://amigofoods.co.nz/Freight-costs

Q. How long will it take for my order to arrive?
Auckland: Please allow next-day delivery for Auckland.
North Island: 1-2 Days for all main centers within the North Island.
South Island: 2-3 Days for all main centers within the South Island.

Q. How long does it take for RURAL DELIVERY?

Deliver to rural areas may take up to 2 or 3 days longer than to urban areas.

Q. What days does the courier operate? 

Please note that CourierPost delivers only 8am to 5pm Monday to Friday, excluding public holidays.
More info here: http://amigofoods.co.nz/Freight-costs

Q. Do I need to sign with the courier?

When you place your order you can leave a comment for the courier to leave the parcel at your property. Otherwise the courier will require a signature.

Please open and check your parcel for any damages BEFORE you sign for it.
If everything is OK, please go ahead and sign your acceptance with the courier.
If there are any damaged items please ask the courier to return the package to us. Send us a photo of the damaged items and let us know as soon as possible so we can resend your order.

Q. I was out when the courier arrived, how can i get my order?
If you received a Card to Call from the Courier, it means you were not home and they were unable to get your signature. Please follow the instructions on their card for re-delivery or to arrange a pickup from the nearest Post Office.

Q. My order hasn't arrived yet, where is it?
Please check the tracking information we sent you in the emails, or log into your account and look at your order history.

Use the link in the email to check on the Courier Post website (Your TRACKING NUMBER link above). If the courier attempted delivery, or there is a problem with your address, please contact Courier Post immediately so you can pick it up from the Post Office instead.